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Online Auction Support

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Latest activity by Online Auction Support
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    Online Auction Support created an article,

    Auction Access Membership Fee

    Auction Access is rolling out a new membership fee which is currently mandatory for all new dealer reps, and will soon be required for all existing dealer reps.  If you are a new rep, you will be r...

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    Online Auction Support commented,

    The public can buy from Lane 1 in the repo event held at noon.

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    Online Auction Support commented,

    I'm sorry, but sales questions must be directed towards a sales representative. We do not have information on specific vehicles. Also, if you are not a licensed dealer, you are only permitted to pu...

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    Online Auction Support created an article,

    Review Columbus Fair Auto Auction

    Click Here to Review CFAA Now!

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    Online Auction Support created an article,

    All of a sudden, I am not able to type a message in Live Chat. Why?

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    Online Auction Support created an article,

    Is the Dealer Service Center available in an app?

    Yes, the app is now available for download in the Apple and Google stores. Please note: When using the app, a Pin# is not required. Click here to download now!    

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    Online Auction Support created an article,

    Am I required to have a PIN#?

    A pin is not required to submit a request, but submitting a request from your desktop, an Account # and  PIN # can be used to retrieve your stored contact information. If using our DSC App, once yo...

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    Online Auction Support created an article,

    How do I edit or update my request?

    From the link in the email, navigate to the request and click on Update/Send MSG button under the Request Summary section. From the DSC App, go to Get Services -> View Requests -> 'View/Update Requ...

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    Online Auction Support created an article,

    Is my Account Number the same as my Auction Access #?

    No. Your account number is the number specific to our auction. It begins with a letter and is followed by numbers. If you do not know your account number please feel free to call our Support Line a...

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    Online Auction Support created an article,

    How do I change my PIN #?

    To change the PIN# you must email support@cfaa.zendesk.com to request the change.