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Online Auction Support

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Latest activity by Online Auction Support
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    Online Auction Support created an article,

    Why didn’t I get the vehicle when I was high bidder?

    Your bid may have been overridden due to oversight of a floor bid. This means that the clerk may been delayed in entering a floor bid, and was prompted by the auctioneer to make the correction. As ...

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    Online Auction Support created an article,

    Why does there seem to be a delay?

    To ensure the quality of the broadcast, the simulcast event is monitored by the online support team. If you are experiencing a delay, it could be due to local network issues. It may also be due to ...

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    Online Auction Support created an article,

    What is required to register with your auction?

    To register, you must be registered with Auction Access. You can fill out the form by clicking here. Once you complete the registration process, you will be issued your 1-million number, which you ...

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    Online Auction Support created an article,

    Auction Access Membership Fee

    Auction Access is rolling out a new membership fee which is currently mandatory for all new dealer reps, and will soon be required for all existing dealer reps.  If you are a new rep, you will be r...

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    Online Auction Support commented,

    The public can buy from Lane 1 in the repo event held at noon.

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    Online Auction Support created an article,

    Review Columbus Fair Auto Auction

    Click Here to Review CFAA Now!

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    Online Auction Support created an article,

    All of a sudden, I am not able to type a message in Live Chat. Why?

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    Online Auction Support created an article,

    Is the Dealer Service Center available in an app?

    Yes, the app is now available for download in the Apple and Google stores. Please note: When using the app, a Pin# is not required. Click here to download now!    

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    Online Auction Support created an article,

    Am I required to have a PIN#?

    A pin is not required to submit a request, but submitting a request from your desktop, an Account # and  PIN # can be used to retrieve your stored contact information. If using our DSC App, once yo...

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    Online Auction Support created an article,

    How do I edit or update my request?

    From the link in the email, navigate to the request and click on Update/Send MSG button under the Request Summary section. From the DSC App, go to Get Services -> View Requests -> 'View/Update Requ...