CFAA Dealers

Dealer Service Center

• All of a sudden, I am not able to type a message in Live Chat. Why?
• Is the Dealer Service Center available in an app?
• Am I required to have a PIN#?
• How will I know when the auction has received my request?
• How do I edit or update my request?
• Is my Account Number the same as my Auction Access #?

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Registration

• What is required to register with your auction?
• How do I register with CFAA?
• Who should I contact with questions about registration?
• How long does it take for registration approval?

Online

• Review Columbus Fair Auto Auction
• How do I register for the Marketplace on the CFAA App?
• Best Procedures For Viewing The Auction
• Simulcast Overview: Intro To Live Bid Screen
• Who do I contact for online support?
• Where can I find the Buy Fees online?

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Buyers

• Auction Access Membership Fee
• What is the registration process?
• Is there hotel reimbursement for quantity sells or purchases?

Sellers

• Do my vehicles need to physically be present at your sale, or could they be represented digitally?
• If my vehicle(s) sell online, when can I expect to receive payment?
• Is there hotel reimbursement if you run a certain number of vehicles?
• Do you charge storage fees if my car does not sell at auction right away?

Payments & Titles

• Is there a penalty for late payments?
• How long do I have to pay?
• Which Floor Plan companies do you use?
• What methods of payment are accepted?

Arbitration

• If my arbitration claim is valid, what is the policy regarding transportation costs to and from my location?
• What are the Arbitration rules for CFAA?
• How long do I have to arbitrate a vehicle I purchased online?

Transportation

• What are the gate hours for vehicle pick-up and drop off?
• What type of transportation services do you provide?
• What is the cost for transportation, and who can I contact?
• Who do I call after-hours for vehicle pick-up?